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Frequently Asked Questions ⏐ NASA Apparel & accessories

Why did we create a “Frequently Asked Questions” page?

This page was created specifically to increase your satisfaction by providing you with accurate and concrete answers.

Here you will find answers to frequently asked questions about our online store and the processing of your order.

You will find the contractual provisions and consumer information required by law in our Terms and Conditions.

Order management

We make shopping as easy as possible for you.

Step 1: Select the desired product(s).

Step 2: Click on “Add to cart” or “Add to basket".

Step 3: Click on the shopping cart icon in the top right corner (your “cart”) to finalize your purchases.

We also offer you the option of creating an account to make the process even easier.

If your order includes multiple items, they may be shipped separately, depending on availability and our shipping warehouses. Don't worry, your package will arrive shortly.

Yes, as long as your order is not “being processed.”

It is entirely possible to cancel your order! However, if the order is already being prepared, the cancellation fee will be 40% of the purchase price. Please feel free to contact us by email via the contact page on our website and our team will do their utmost to respond to you.

We try to process orders in the order they come in, and we usually manage to do so.

To manage our order queue, we route orders to the production centers with the most capacity.

Order fulfillment depends on the product and destination, so new orders may be fulfilled faster if they are routed to a different production center.

Payment management

Your security is our priority: our site only offers secure and guaranteed payment methods.

We accept:

- Credit cards

- Debit cards

- PayPal

- Apple Pay,

- USDC.

Your bank details or credit card information will not be shared with us under any circumstances.

All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks.

Our site benefits from the latest innovations in security and hosting of sensitive data.

Nasa Shop ⏐ Customer Support 24/7

Our customer support team is available to answer any questions about our products or your order.

Nasa Shop ⏐ Secure payments

All online payments are 100% secure, powered by trusted providers Stripe and PayPal.

Nasa merch ⏐ Orders shipped within the United States. Estimated delivery: 4–7 business days.

Orders shipped within the United States. Estimated delivery: 7–12 business days.

Nasa merch ⏐ Shop with confidence — enjoy a 14-day satisfaction guarantee after delivery.

Shop with confidence — enjoy a 14-day satisfaction guarantee after delivery.